Mobile Banking FAQ
Find answers to the most frequently asked questions here.
Is there a cost to use the RCCU mobile banking app?
There is no cost from RCCU to download the mobile banking app. Regular transaction fees associated with your RCCU account(s) will apply. There may be data costs related to accessing the RCCU mobile app from your mobile device. Please check your wireless plan or verify with your wireless carrier.
What activities can I perform in mobile banking?
View account balance, transfer funds and deposit checks with the mobile deposit feature. This feature allows you to take a picture of your check and deposit it remotely into your account. Please reference the disclosure located at http://188.8.131.52/mobile-app-disclosure/
What equipment do I need to access the RCCU mobile banking app?
You will need an interenet-enabled mobile device.
How do I register for mobile banking?
Once you download the free app and you’re enrolled in Online Banking, simply enter your user name and password to log in to your accounts. If you are not currently enrolled in Online Banking, call or stop in to register your account.
What account are available in mobile banking?
You will have access to the same accounts you have through Online Banking. These can include both deposit and loan accounts.
How secure is the mobile app?
The same security features and industry standards we utilize for online banking will apply to mobile banking.
How can I protect my security and privacy?
- Always protect your passwords- they are key to accessing your online and mobile banking accounts. Do not share or write down your passwords.
- Do not create passwords with general personal information such as address, birthday, social security number, or information of a close friend or family member. Be original with your passwords.
- Never leave your mobile device unattended during sign-in to the RCCU mobile app.
- Apply password protection on your mobile device.